- Your preferred collection date
- The full collection address
- A collection contact name and number
- An email address to send the collection confirmation to
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Thursday 24th December – 8.30 – 2.30pm
Friday 25th December - CLOSED
Boxing Day (Saturday) - CLOSED
Monday 28th December - CLOSED
Tuesday 29th December – 9.00 am - 4.30pm
Wednesday 30th December – 9.00 am – 4.30pm
Thursday 31st December – 9.00 am – 4.00pm
Friday 1st January- CLOSED
Monday 4th January – 8.30am – 8.00pm
End of Lease Guide
What to Do When Your Lease Ends
When it comes to the end of your lease you have several options you might want to consider; extending your current lease, purchasing the vehicle, taking out a new lease and depending on what you decide to do you will also need to arrange collection of your current vehicle.
We will usually be in contact around three months before the end of your lease to go through these with you, but you can get in touch with us at any point to discuss your next steps with us.
If you would like to keep your current lease vehicle for a little longer then we may be able to get a quote to extend the lease for you. Most funders will offer formal extension for 6 or 12 months, provided you contact them in time before the end of your lease.
Please note that the cost of the monthly rentals on an extension are not guaranteed to be the same as your contracted rentals. The monthly rental price may be more than you were previously paying.
If you would like to discuss extending your lease just get in touch with our Customer Services Team on 0172232288 (option 3) or at firstname.lastname@example.org.
You have now had your current vehicle for a couple of years and if you decide that you would like to keep it then we can speak to the funder to see whether you can purchase the vehicle. To discuss this just give our Customer Services Team a call or email.
If you would like to look at a new vehicle for when your current lease ends then please get in touch with our Renewals Team on 0330 221 0000 and we can look into the best offers for you.
You can also check out our current top offers here.
Whether or not you are choosing to lease another vehicle with us you will need to arrange for your current lease car to be collected at the end of your contract.
To do this you'll just need to give our Customer Service Team a call on 01722 322 88 (option 3).
Please be aware that you will usually need to give around a week's notice for collections.
What Information Do You Need to Arrange Collection?
If your lease is funded through manufacturer finance, e.g. Audi Finance, then we will not be able to arrange collection for you. This is because they ask to speak to you directly due to their data protection policies.
Just click below to see a list of manufacturer finance contact numbers. If you can't see a contact number for your funder then please give us a call and we can provide this for you.
Manufacturer Finance Contact Numbers
You might have put a private number plate on the vehicle during the lease, and if you have this will need to be removed before you can arrange collection. Funders cannot collect the car if the retention process has not been completed and the personalised plate is still on the vehicle.
Just like when you added the plate you will need to contact your funder to arrange for this to be removed. For more information on this visit our Private Number Plate Guide.
If you are unsure of your funder's contact number then just give us a call and we can provide this for you.
On the collection date the vehicle will also be inspected and you will be asked to sign and confirm the condition of the vehicle at handover.
After collection your funder will review this and anything noted on the collection report will be compared with their fair wear and tear guidelines. Please scroll down for more information on this.
The vehicle mileage will also be noted at collection, and if you have gone over your contracted mileage allowance then you will be charged for any excess mileage. The cost of this will be in your original contract.
Under the terms of your lease you will agree to return the vehicle in a condition in line with the BVRLA’s Fair Wear and Tear Guidelines.
Each funder has their own guidelines that are based on the BVRLA’s but there may be slight differences so it is best to check your vehicle against your funder’s guidelines as well. They will usually provide a link to these with confirmation of collection, but if you would like to review them before making arrangements then we can request a copy for you.
Fair wear and tear is any acceptable deterioration of the vehicle due to normal usage. The vehicle’s age, mileage and whether it has been suitably looked after during the lease are all considered as part of this.
It does not include damage as a result of a specific event or series of events, such as; impact, inappropriate stowing of items, harsh treatment, negligent acts or omissions.
Please find below a link to the BVRLA guidelines:
If you have any questions or want to talk to someone about what you want to do the end of your lease please give our Customer Services Team a call on 01722 322 888 (option 3).
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